Morocco Extra Tours is committed to safeguarding your personal information. Please review this Privacy Policy (“Policy”) to understand how we collect, use, and protect your data. By using our website or services, you consent to the practices described in this Policy. If you do not agree with these terms, please refrain from using our services.
For questions regarding this Policy, contact us at: contact@moroccoextratours.com
1. Why We Collect Personal Information
To deliver our travel services—such as organizing and managing bookings—we must collect, use, and sometimes disclose personal information. Morocco Extra Tours protects this information through physical, electronic, and procedural security measures.
Under the General Data Protection Regulation (“GDPR”), Morocco Extra Tours may act as either the data controller or data processor, depending on the nature of the service provided.
- For all retail travel services and marketing activities, Morocco Extra Tours is the data controller, and this Policy applies fully.
By providing your personal information, you agree that this Policy governs how we handle your data and you consent to its collection, use, and disclosure as described. If you do not agree, please do not provide us with your information.
Failure to provide required information—or withdrawing your consent—may limit our ability to deliver services to you.
2. Personal Information We Collect
Personal information, as defined under GDPR and Moroccan data protection laws, includes data necessary to arrange and manage your travel. We may collect:
- Full name, address, and contact details
- Passport information
- Payment information (credit/debit card details)
- Dietary requirements
- Medical or accessibility information (if applicable)
We may also collect data for promotions, competitions, or general inquiries.
In some cases, we may need to collect sensitive information (such as health details), but only with your explicit consent and only when required.
3. How We Collect Personal Information
We collect information in accordance with data protection laws, typically from what you provide directly during your interactions with us. This occurs when you:
- Contact us in person, by phone, email, or online
- Visit our website
- Communicate with us on social media
- Make a booking or travel inquiry
- Register for promotions or competitions
- Subscribe to newsletters or marketing
- Request brochures or travel details
We may also receive information from third parties—such as when someone makes a booking on your behalf.
4. How We Use Your Personal Information
We process your data based on:
- Your consent
- The necessity to provide requested services
- Legal compliance
- Our legitimate business interests
Examples of how we use your information:
- To provide travel advice and make travel arrangements
- To process payments and manage bookings
- For marketing, service improvement, and internal research
- To comply with regulatory and legal requirements
5. Disclosure of Personal Information
We do not sell, rent, or trade personal information.
We only share your data with trusted third parties as necessary for our business operations, including:
- Hotels
- Transport providers
- Activity operators
- IT service providers
- Payment processors
- Travel partners and contractors
All disclosures are made in accordance with applicable data protection laws.
6. International Transfers of Personal Information
Your information may be transferred to service providers abroad, such as:
- Overseas hotels
- International travel operators
- Third-party booking and reservation systems
These transfers are conducted in compliance with GDPR and other applicable laws, ensuring adequate protection of your data.
7. Your Rights Under GDPR
You have the right to:
- Access your personal information
- Correct or update inaccurate data
- Request deletion of your information
- Restrict or object to processing
- Request a copy of your data in a portable format (data portability)
To exercise these rights, contact us at:
moroccoextratours@outlook.com
We will respond within one month in accordance with GDPR requirements.
8. Information Security
Morocco Extra Tours employs multiple security measures to safeguard personal information from:
- Loss
- Misuse
- Unauthorized access
- Alteration
- Disclosure
We regularly review and update our security practices to ensure maximum protection.
9. Social Media Integrations
Our website or mobile applications may use third-party social media tools. These features may collect:
- your IP address
- pages you visit
- interactions with social media widgets
Your interactions are governed by the privacy policies of the respective social media platforms.
10. Cookies & Tracking Technologies
We use cookies and tracking technologies to:
- Improve website functionality
- Analyze user behavior
- Deliver a better browsing experience
- Enable targeted advertising (via third-party vendors)
You may disable cookies in your browser settings or opt out of targeted ads via the Network Advertising Initiative opt-out page.
11. Feedback & Contact
To request:
- Corrections
- Copies
- Deletions
- Restrictions on use
Please email us at:
moroccoextratours@outlook.com
For general questions, comments, or complaints, you may also contact your assigned travel consultant or our Privacy Officer.
12. Changes to This Policy
Morocco Extra Tours may modify this Privacy Policy at any time. Updated versions will be posted on our website with the revision date. Your continued use of the website or our services constitutes acceptance of the revised terms.
We will notify users of significant changes via online notice.
Contact Details
Email: contact@moroccoextratours.com
Address: Quartier Hivernage, Gueliz, Marrakech, Morocco 40000
Company Number: 003310434000096
Last Updated: 06/24/2024